Vince is a Prosci Certified Change Practitioner. Comprehensive set of solutions for long-term success encompassing:
- Leadership/sponsorship actions and behaviors
- Communication processes
- Employee education programs
- Operational/process readiness
- Reinforcement actions and success metrics
- Provided communication and change management consulting for a major systems effort that delivered a comprehensive systems platform for delivering health insurance products and services. Developed and delivered multi-media two-way communication processes, blended learning solutions, and periodic all-employee survey, analytics and reporting services that measured the engagement of employees and management behaviors throughout the change.
- Co-developed and executed a strategy that navigated the company through the building of a new service center in another state, and disbanding a local service center. Increased service levels from below to above standard, increased employee morale, and reduced employee turnover throughout the change to less than 3%.